Phone Issues!

Okay!  I have a touch screen phone and it seems to now be on the blink!  It is working some of the time!  I have hooked up my palm pilot to the phone and am using it as a dialer! I have yet to figure out how to connect the SMS for the text messages I can only sometimes retrieve on the phone because the touch screen scroll is not working.  This is the 2nd time that this has happened.  The first time I had to get a brand new phone shipped to me!  I guess I will have to do that again!  The next phone I get I do not think it will be a touch screen.  They are too delicate!  I think a crackberry is the way to go!